Last Updated: March 2, 2026
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to recognise your device and remember certain information about your visit, such as your preferences and actions.
Similar technologies include:
- Local Storage & Session Storage: Browser-based storage used to retain data between page loads or within a single session.
- Pixels & Web Beacons: Tiny image files embedded in pages or emails to track user interactions.
- Device Fingerprinting: Techniques that identify a device based on its configuration and characteristics.
2. How We Use Cookies
We use cookies and similar technologies for the following purposes:
2.1 Strictly Necessary Cookies
These cookies are essential for you to browse our website and use its features, such as accessing secure areas. Without these cookies, our services cannot function properly. These cannot be disabled.
2.2 Performance & Analytics Cookies
These cookies collect information about how visitors use our website — for example, which pages they visit most often and whether they receive error messages. All information collected is aggregated and anonymous. We use this data to improve how our website works.
2.3 Functionality Cookies
These cookies allow our website to remember choices you make (such as your preferred language, dark/light mode, or region) and provide enhanced, more personal features.
2.4 Targeting & Advertising Cookies
We may use these cookies to deliver content that is more relevant to you and your interests. They may also be used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
3. Types of Cookies We Use
| Category | Name / Provider | Purpose | Duration |
|---|---|---|---|
| Strictly Necessary | Firebase Auth Session | Maintains your authenticated session so you stay logged in. | Session / 1 year |
| Strictly Necessary | @citra_cookie_consent | Stores your cookie consent preferences. | 1 year |
| Performance | Mixpanel | Collects anonymised usage data to help us understand how users interact with the app. | 1 year |
| Performance | Sentry | Error monitoring and performance tracking to identify and fix issues quickly. | Session |
| Functionality | AsyncStorage (app preferences) | Remembers your in-app settings such as theme, upload preferences, and panel states. | Persistent |
4. Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. We do not control these cookies and they are governed by the third party's own privacy and cookie policies. Third parties whose cookies may be present include:
- Google (Firebase & OAuth): For authentication and cloud services — Google Privacy Policy
- Mixpanel: For product analytics — Mixpanel Privacy Policy
- Sentry: For error monitoring — Sentry Privacy Policy
- Razorpay: For payment processing — Razorpay Privacy Policy
5. Your Choices & Managing Cookies
You can manage your cookie preferences at any time:
- Cookie Settings Panel: Use the Cookie Settings page to review and update your consent choices.
- Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Please note that blocking all cookies may affect the functionality of our services.
- Opt-Out Links:
- Mixpanel: mixpanel.com/optout
- Google Analytics: Google Analytics Opt-out
6. Legal Basis for Using Cookies (GDPR)
For users in the European Economic Area (EEA), we process cookie data under the following legal bases:
- Strictly Necessary Cookies: Legitimate interests (to operate the service).
- Optional Cookies (Analytics, Functionality, Targeting): Your consent, which you can withdraw at any time via our Cookie Settings page.
7. Changes to This Cookie Notice
We may update this Cookie Notice from time to time to reflect changes in technology, legislation, or our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to periodically review this page.
8. Contact Us
If you have any questions about our use of cookies or this Cookie Notice, please contact us:
- Email: [email protected]
- Phone: +91-8496977722
- Address: Citra AI Software (A Subsidiary of Trustedwear Tech Private Limited), India
- Website: https://citra-ai.com